Plans change, and so does the sea. Here's how to move a booking, and when you get your money back.
Plans changed? Move your booking to another time, free of charge. Do it yourself in My bookings up to 12 hours before, or message us.
We only cancel a booking when we can't give you what you booked, for example when the sea isn't safe. Then you choose: a new time or a full refund.
If you don't come and haven't told us, the booking counts as used and isn't refunded.
Bookings aren't refundable when plans change, but they're easy to move.
Change the day or start time yourself in My bookings, up to 12 hours before. Closer to the time? Message us and we'll move it if a boat is free. Moving to another time is always free.
You can't cancel a booking yourself, and we don't refund it if you change your mind or can't make it. Move it to another time instead. Only we cancel bookings, for the reasons below, and then you get a full refund.
Message us if you're running late. If nobody has your boat booked after you, you still get your full time. If someone does, your ride ends at the booked time, or you can move it to a later time or another day if a boat is free.
If you don't come and haven't told us before your start time, the booking counts as used and isn't refunded.
We only cancel a booking for one of these reasons. Then you choose: a new time, a different boat if one is free, or a full refund.
Strong wind, big waves or a weather warning mean we stop rentals for the day, or for part of it.
Some boats need calmer water than others. On a windy day we may stop the stand-up paddle boards but keep kayaks and pedal boats going.
If the boat you booked is damaged and we don't have another one like it free.
If the maritime authorities don't allow boats out at the beach.
If the wind picks up during your ride, our support boat helps you to an area that's always sheltered from the wind. Because there's always a way to carry on, we don't refund time you haven't used.
When we cancel and you choose a refund, this is what happens.
We refund everything you paid for the boats affected. No fees are taken off.
The refund goes to the card, wallet, MB WAY or PayPal account you paid with. Paid at the tent? We refund you there.
We send the refund within 3 days of agreeing it with you. Depending on your bank or PayPal, it can take up to 10 working days to show up.
Then the choice and the refund apply to those boats only. Rather move the whole group to another time? Just ask.
Many things you buy online in the EU come with 14 days to change your mind. That right doesn't apply to leisure activities booked for a set date and time, like a boat rental, so this policy applies instead. It doesn't affect your other rights as a consumer.
Not happy with how we handled your booking? Talk to us first and we'll do our best to put it right. You can also make a complaint in the official complaints book, the Livro de Reclamações.
Last updated 14 October 2026
Do it yourself in My bookings, or message us on WhatsApp and we'll sort it out.
